Privacy Policy
Stellar Express respects the privacy of customers, drivers, business partners and website visitors. This policy explains the types of information we may collect, why we collect it and how it may be used in connection with our delivery, transport and movers services.
Information We May Collect
Depending on how you interact with Stellar Express, information may include your name, mobile number, email address, pickup and delivery addresses, sender and recipient details, booking information, preferred schedules, item descriptions, service requirements, payment status, company details, driver application information and other information you voluntarily submit.
Booking & Operational Information
We may collect information needed to review, assign, coordinate and complete a delivery or movers job. This may include vehicle requirements, helper requirements, access restrictions, driver notes, timestamps and operational status information.
Proof of Pickup & Delivery
Where appropriate, Stellar Express may collect photographs, recipient names, signatures, timestamps, location-related job information and driver remarks to document pickup, delivery or job completion.
How We Use Information
Information may be used to process bookings, coordinate drivers, communicate job updates, provide customer support, manage business accounts, administer driver applications, maintain operational records, investigate service issues, process payments and improve our services.
Payments
Card payments may be processed by third-party payment providers integrated with our booking workflow. Stellar Express does not need to store full card information where the payment provider processes those details directly. We may retain payment status, transaction references and related accounting information where necessary for business records.
Drivers, Movers & Service Providers
Information reasonably necessary to fulfil a booking may be shared with the driver, mover, transport operator or operational personnel assigned to the job. This can include pickup and delivery information, contact details and service instructions required to complete the work.
Business Systems & Third Parties
Stellar Express may use third-party platforms for forms, hosting, payments, communications, analytics, document storage and other business functions. These service providers may process information on our behalf in connection with the services they provide.
Approved Corporate Accounts
For business customers, we may collect company information such as company name, UEN, billing address, contact persons, billing email, expected usage and requested payment terms in order to assess and administer corporate account arrangements.
Driver Applications
Driver applicants may be asked for contact information, vehicle information, relevant licence or insurance details, availability and other information needed for onboarding and operational review. We aim to collect only information reasonably necessary for the application and service relationship.
Data Security
Stellar Express takes reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online system can guarantee absolute security, and users should also take reasonable care when sharing personal or confidential information.
Retention
Information may be retained for as long as reasonably necessary for operational, accounting, contractual, dispute-resolution, compliance and legal purposes. Retention periods may vary depending on the type of record and the reason it is required.
Access & Correction
Individuals may contact Stellar Express to request access to or correction of personal information held about them, subject to applicable requirements, verification and lawful exceptions.
Marketing Communications
Where permitted, Stellar Express may send information about services, offers or business updates. Recipients may request to stop receiving promotional communications using the available unsubscribe method or by contacting us.
Website Analytics & Cookies
Our website may use essential cookies, analytics tools or similar technologies to support functionality, measure website usage and improve the user experience. The technologies used may change as the platform develops.
Changes to This Policy
We may update this Privacy Policy when our services, systems or operational practices change. The most recent version published on stellex.app will apply from the effective date shown on the website where applicable.
Privacy Enquiries
If you have a privacy question, need to request a correction or want to raise a concern about information you submitted, contact Stellar Express through the Contact page or our published business communication channels.